Return and Cancellation Policy

Return and Cancellation Policy

Thank you for shopping at silakiva.com. We strive to provide you with a seamless and enjoyable shopping experience. Please read our return and cancellation policy carefully to ensure that you are fully aware of your rights and obligations when it comes to purchases made on our website.

Cancellation Policy:

1. Order Cancellation Period:

   • You have the right to cancel your order within 6 hours from the time of purchase.

2. Cancellation Process:

   • To cancel an order, please [contact us/send an email/] with your order details. We will process your cancellation request promptly.

3. Refund Process:

   • If the cancellation is made within the specified period, we will issue a full refund to your original payment method. Please allow [X] days for the refund to reflect in your account.

4. Cancellation Fees:

   • No cancellation fees will be applied if the cancellation is made within the allowed time frame.

Return Policy:

1. Return Period:

   • You have 3 days from the date of delivery to initiate a return.

2. Eligibility for Returns:

   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

3. Return Process:

   • Please [contact us/send an email] to initiate the return process. We will provide you with instructions on how to return the item.

4. Return Shipping:

   • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

5. Refund Process:

   • Upon receiving and inspecting the returned item, we will issue a refund to your original payment method. Please allow 3-10 days for the refund to reflect in your account.